Incident Management

When an alert comes into Squid Alerts, it typically creates an associated incident. Incidents are what your teams actually work on and provide the following capabilities:

• Incidents can be assigned to teams and team members
• They provide status for improved tracking - New, Acknowledged, Active, Resolved, and Closed
• Incidents can have different priorities which are used for reporting and advanced escalation chain configurations
• Details such as the title or the contents of an incident can be modified
• The incident body uses markdown formatting so that you can add styles to the contents of the incident
• Incidents can have multiple alerts associated with them

We designed the incident screen to give you all the information you need in a single place.

• Quickly check the incident status and who's working on it.
• See not only which user is assigned, but the team's primary, secondary, and tertiary on-call resources so you know who to reach out to.
• Get details on any associated alerts with a simple click.
• We keep detailed history so you know who is changing what.
• View the escalations on the incident to know which team members were contacted, when, and how.